Privacy policy.
INTRODUCTION
Compassion To Action ("we," "us," or "our") values your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you interact with our organization, including through our websites, events, outreach initiatives, volunteer opportunities, ministry programs, registrations, and communications.
For purposes of this Policy, "Personal Information" means information that identifies, relates to, describes, or could reasonably be associated with an identifiable individual, either directly or indirectly.
We are committed to handling personal information responsibly and in accordance with applicable privacy laws and regulations.
Our privacy practices are guided by applicable federal and state privacy requirements, including those that may apply based on an individual's location and the nature of our activities.
SCOPE
This Privacy Policy applies to information collected by Compassion To Action through our websites, online platforms, digital applications, registration forms, event sign-ups, volunteer applications, ministry programs, and other services or activities operated by our organization.
This Policy applies when you interact with us as a website visitor, event participant, volunteer, ministry partner, donor, supporter, or individual receiving communications or resources from Compassion To Action.
This Policy also applies to personal information collected through our communications, including email, telephone calls, and text messages (SMS).
This Policy does not apply to third-party websites, applications, platforms, or services that may be linked through our website or communications but are independently operated by other organizations. Those third parties maintain their own privacy policies and practices. We encourage you to review their privacy policies before providing personal information through their services.
PROCESSING ACTIVITIES
This Privacy Policy applies when you interact with Compassion To Action through activities including, but not limited to:
Visiting or interacting with our websites and online platforms.
Registering for or participating in events, conferences, outreaches, and ministry activities.
Applying for or serving in volunteer opportunities and ministry teams. • Submitting forms, applications, registrations, or requests for information.
Submitting forms, applications, registrations, or requests for information.
Participating in discipleship programs, new-believer follow-up, or other ministry initiatives.
Making donations or providing financial support.
Receiving communications from us, including newsletters, emails, telephone calls, and text messages (SMS).
Communicating with our staff, volunteers, representatives, or ministry teams.
Accessing ministry resources, educational materials, or other content we provide.
The types of personal information we collect and how we use it depend on the nature of your interaction with us and the services or activities in which you choose to participate.
How We Collect Personal Information
We collect personal information through several sources, including:
1. Directly From You
We may collect information when you:
Complete an event, outreach, or conference registration.
Submit a volunteer application or express interest in serving.
Complete a new-believer or discipleship form.
Sign up to receive emails, text messages, or ministry updates.
Make a donation or financial contribution.
Submit a prayer request, testimony, inquiry, or other communication.
Contact our organization by email, telephone, text message, or through our website.
Participate in a ministry program or other organizational activity.
2. Automatically Through Our Website
When you visit our website, we may automatically collect certain technical and usage information through cookies, server logs, analytics tools, and similar technologies.
You may be able to manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.
3. From Third Parties
We may receive personal information from third-party service providers and organizations that assist us in operating our services, processing donations, managing registrations, communicating with participants, or supporting our ministry activities.
For example, we may receive transaction confirmations from payment processors, registration information from event platforms, or delivery and engagement information from communication providers.
We may also receive information from a parent, guardian, emergency contact, or another individual who submits information on your behalf, where appropriate.
When another individual provides personal information about you, we will handle that information in accordance with this Policy and applicable law.
PERSONAL INFORMATION WE COLLECT
What Personal Information We Collect
The types of personal information we collect depend on how you interact with Compassion To Action and the activities or services in which you participate.
We may collect the following categories of personal information:
1. Contact Information
First and last name
Email address
Telephone and mobile phone numbers
Mailing address
City, state, and ZIP code
Home Church
Department(s) Interest
Background check (for volunteering within certain departments)
2. Registration and Participation Information
Event, conference, and outreach registrations
Volunteer applications and participation records
Ministry program and discipleship registrations
Areas of interest and volunteer availability
Emergency contact information, where applicable
Parent or guardian contact and authorization information, where applicable
3. Ministry and Communication Information
Information you voluntarily provide through new-believer forms, prayer requests, testimonies, inquiries, or other ministry-related submissions
Communication preferences
Records of communications with our organization
Email and text messaging preferences and consent records
Records of SMS opt-ins, opt-outs, and requests for customer support
4. Donation and Payment Information
If you make a donation or other financial contribution, we may collect information necessary to process and document that transaction, such as your name, contact information, donation amount, transaction date, and payment confirmation.
Payment card and banking information may be collected and processed directly by third-party payment processors. We do not collect or store complete payment card or banking credentials unless specifically disclosed otherwise.
5. Website and Device Information
When you visit our website or interact with our online services, we may automatically collect certain technical information, including:
IP address
Browser type and version
Device type and operating system
Website pages visited
Date and time of visits
Referring website addresses
General website usage and interaction data
We may use cookies and similar technologies to collect certain website and device information, subject to applicable law and your browser or consent preferences.
We do not intentionally collect information beyond what is reasonably necessary for the purposes described in this Policy.
Device and Usage Data
When you visit our website, we may automatically collect certain information about your device and browsing activity through cookies, server logs, and similar technologies.
This information helps us understand how visitors use our website, maintain website functionality, improve our online services, and identify potential security issues.
You can manage cookie preferences through your browser settings or through any cookie preference tools we make available.
Data Received From Third Parties
Our website and services may contain links to third-party websites, applications, registration platforms, payment services, and other resources.
We may receive information from these providers when you interact with their services in connection with Compassion To Action.
Information collected directly by third parties is generally governed by their own privacy policies and practices. We encourage you to review those policies when using third-party services.
PURPOSES FOR WHICH WE USE PERSONAL INFORMATION
We collect and use personal information for legitimate organizational, operational, and ministry-related purposes, including:
1. Providing Ministry Services
Managing event, outreach, and conference registrations.
Coordinating volunteers and ministry teams.
Facilitating discipleship programs and new-believer follow-up.
Responding to prayer requests, inquiries, and requests for assistance.
Providing ministry resources and information.
2. Communication
Sending registration confirmations and event updates.
Communicating with volunteers and participants.
Sending ministry newsletters, announcements, and organizational updates.
Sending text messages to individuals who have provided the appropriate consent.
Responding to questions and providing customer or participant support.
3. Donations and Financial Administration
Processing and documenting donations.
Providing donation confirmations and receipts.
Maintaining appropriate financial and organizational records.
4. Website Operations and Security
Operating and maintaining our website and online services.
Understanding website usage and improving functionality.
Preventing fraud, unauthorized access, and security incidents.
Protecting our organization, participants, and services.
5. Legal and Organizational Requirements
Complying with applicable legal obligations.
Maintaining appropriate organizational records.
Responding to lawful requests from governmental authorities.
Establishing, exercising, or defending legal claims where necessary.
We process personal information based on applicable legal grounds, which may include your consent, the need to provide a service you request, compliance with legal obligations, and other lawful purposes permitted by applicable privacy laws.
Where consent is required, you may withdraw that consent subject to applicable legal and operational limitations.
THIRD-PARTY SERVICE PROVIDERS
We may use third-party service providers to support our organizational and ministry operations.
These providers may assist with:
Website hosting and maintenance.
Registration and event management.
Database and information management.
Email and text message communications.
Donation and payment processing.
Data storage and security.
Website analytics and performance.
These providers may process personal information on our behalf to perform the services for which they have been engaged. They are expected to handle information in accordance with applicable contractual obligations and privacy requirements.
We will identify relevant service providers or categories of providers in this Policy as appropriate.
SMS AND MOBILE INFORMATION PRIVACY
When you voluntarily provide your mobile phone number and consent to receive text messages from Compassion To Action, we may use that information to send the types of messages described at the time of enrollment.
These messages may include ministry updates, event announcements, outreach opportunities, volunteer communications, resources, and other communications consistent with the program to which you subscribed.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us using the information provided in this Policy or in our Mobile Terms of Service.
We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or text messaging consent records with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sharedwith third parties.
We may share information with service providers who assist us in delivering and administering our messaging services, solely for those operational purposes and subject to appropriate restrictions.
RETENTION AND DELETION OF PERSONAL INFORMATION
Compassion To Action retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing ministry services, managing organizational activities, maintaining records, and meeting applicable legal, financial, and administrative requirements.
The length of time we retain personal information depends on the type of information, the purpose for which it was collected, and any applicable legal or regulatory obligations.
When personal information is no longer needed, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements and legitimate organizational recordkeeping needs.
Where permitted by applicable law, you may request the deletion of your personal information by contacting us using the information provided in the Contact Us section of this Policy.
COOKIES AND SIMILAR TECHNOLOGY
Our website may use cookies and similar technologies to support website functionality, improve user experience, and understand how visitors interact with our website.
These technologies may collect certain technical and usage information, such as browser type, device information, pages visited, and website interactions.
You may manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
MERGER, ACQUISITION, OR ORGANIZATIONAL TRANSFER
If Compassion To Action undergoes a merger, reorganization, restructuring, transfer of organizational assets, or other significant organizational change, your personal information may be transferred as part of that transaction, subject to applicable privacy laws.
If such a transfer materially affects how your personal information is handled, we will provide notice as required by applicable law.
We may also disclose personal information when required to do so by law, regulation, legal process, or a valid request from a governmental authority or other authorized public body.
Additionally, we may disclose information when reasonably necessary to protect the rights, safety, property, or security of Compassion To Action, our participants, or others, where permitted by applicable law.
HOW WE KEEP YOUR PERSONAL INFORMATION SAFE
Compassion To Action takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
We work to ensure that personal information is handled responsibly and that access is limited to individuals and service providers who require the information to perform authorized organizational functions.
Where personal information is transmitted through our website, we use secure connection technologies, such as encryption (HTTPS/TLS), where supported and available.
We also expect third-party service providers who process personal information on our behalf to maintain appropriate security measures and handle information in accordance with applicable privacy requirements and contractual obligations.
Although we take reasonable steps to protect personal information, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure.
In the event of a personal information breach, Compassion To Action will take appropriate steps to investigate, respond to, and mitigate the incident. We will notify affected individuals and applicable regulatory authorities when required by applicable law.
YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
Depending on your location and applicable privacy laws, you may have certain rights regarding the personal information Compassion To Action collects and processes. These rights may include:
Right to Access
You may have the right to request confirmation of whether we process your personal information and to obtain a copy of the personal information we hold about you.
Right to Rectification
You may have the right to request that we correct or update personal information that is inaccurate or incomplete.
Right to Deletion
You may have the right to request that we delete your personal information, subject to certain legal exceptions, including when we need to retain it to comply with legal obligations or establish, exercise, or defend legal claims.
Right to Restrict Processing
Where applicable, you may have the right to request that we limit how we use your personal information under certain circumstances.
Right to Data Portability
Where applicable, you may have the right to receive certain personal information you have provided to us in a structured, commonly used, and machine-readable format, and to request that it be transferred to another organization.
Right to Opt Out
Where applicable, you may have the right to opt out of certain uses of your personal information, including targeted advertising, the sale or sharing of personal information, or certain forms of profiling.
You may also opt out of receiving promotional communications from us at any time, as described in the Withdrawing Consent section below.
Right to Object
Where applicable, you may have the right to object to our processing of your personal information under certain circumstances, including when processing is based on our legitimate interests. We may continue processing where permitted by law, such as when we have compelling legitimate grounds or need the information to establish, exercise, or defend legal claims.
Right to Non-Discrimination
We will not unlawfully discriminate or retaliate against you for exercising privacy rights available to you under applicable law
Right to Appeal
Where required by applicable law, you may have the right to appeal our decision regarding a privacy request. If your appeal is denied, you may also have the right to contact the appropriate regulatory authority or attorney general.
Right to File a Complaint
Where applicable, you may have the right to submit a complaint to your local data protection authority or other relevant regulatory agency if you believe your privacy rights have been violated.
Withdrawing Consent
If you have provided consent for us to collect or process your personal information, you may withdraw that consent at any time, subject to applicable legal requirements.
You may opt out of promotional emails by using the unsubscribe instructions included in those messages. To stop receiving text messages from one of our SMS programs, reply STOP to the message. For assistance, reply HELP.
You may also contact us using the information provided in the Contact Us section of this Policy to withdraw consent or update your communication preferences.
How to Exercise Your Rights
To exercise any privacy rights available to you under applicable law, please contact us using the contact information provided in the Contact Us section of this Policy.
For your privacy and security, we may need to verify your identity before fulfilling certain requests. We will respond to requests in accordance with applicable privacy laws and may be unable to fulfill a request where a legal exception applies.
CHANGES
We may modify this Policy at any time. If we make changes to this Policy then we will post an updated version of this Policy at this website. When using our services, you will be asked to review and accept our Privacy Policy. In this manner, we may record your acceptance and notify you of any future changes to this Policy.
CONTACT US
To request a copy for your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, we've made the process simple:
Email us at: info@compassiontoaction.com
Call us at: 360-210-9264